Privacy Policy

Article 1 - Personal information collected

When you make a purchase from our shop, as part of our buying and selling process, we collect the personal information you provide, such as your name, address and e-mail address.

When you browse our shop, we also automatically receive the Internet Protocol address (IP address) of your computer, which enables us to obtain more details about the browser and operating system you are using.

E-mail marketing (where applicable): With your permission, we may send you emails about our shop, new products and other updates.

Article 2 - Consent

How do you obtain our consent?

When you provide us with your personal information to complete a transaction, verify your credit card, place an order, arrange for delivery or return a purchase, we will assume that you consent to our collection and use of your information for this purpose only.

If we ask you to provide us with your personal information for any other reason, for example for marketing purposes, we will ask you directly for your explicit consent, or we will give you the opportunity to refuse.

How can we withdraw our consent?

If, after having given us your consent, you change your mind and no longer consent to our contacting you, collecting your information or disclosing it, you may notify us by contacting us at or by post to: La Maison du Fromage Sterchi SA, Hall'titude, rue de la Serre 19-21, 2300 La Chaux-de-Fonds, Switzerland.

Article 3 - Disclosure

We may disclose your personal information if we are required to do so by law or if you breach our Terms and Conditions of Sale and Use.

Article 4 - Woocommerce

Our shop is hosted by Infomaniak. WooCommerce provides us with the online e-commerce platform that allows us to sell our services and products to you.

Your data is stored in the WooCommerce data storage system and databases, and in the general WooCommerce application.


When you make a purchase on this site, you are using one of the payment gateways available.

This site uses the PostFinance Checkout gateway to enable you to pay by PostFinance Card, PostFinance e-finance, VISA, Mastercard and TWINT.

Your payment data that passes through PostFinance Checkout is stored by the software provider customweb GmbH, Winterthur, in the data cloud of Amazon Web Services EMEA SARL, Luxembourg (subsidiary of Amazon Web Service Inc., USA) on their servers in Ireland and checked by the firewall of Cloudflare Inc., USA. Once abroad, your data is no longer subject to Swiss data protection law or banking secrecy.

Article 5 - Services provided by third parties

In general, the third party suppliers we use will only collect, use and disclose your information to the extent necessary to perform the services they provide to us.

However, some third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase transactions.

With regard to these suppliers, we recommend that you read their privacy policies carefully so that you can understand how they will handle your personal information.

Keep in mind that some suppliers may be located or have facilities located in a different jurisdiction than you or us. Therefore, if you decide to proceed with a transaction that requires the services of a third-party supplier, your information may be governed by the laws of the jurisdiction in which that supplier is located or the jurisdiction in which its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, the information belonging to you that was used to complete the transaction could be disclosed under United States legislation, including the Patriot Act.

Once you leave our shop site or are redirected to a third party website or application, you are no longer governed by this Privacy Policy or by the General Terms and Conditions of Sale and Use of our website.


You may leave our website by clicking on certain links on our site. We accept no responsibility for the privacy practices of these other sites and recommend that you read their privacy policies carefully.

Article 6 - Web development and digital service providers

We work with noxup sàrl to maintain and develop our website.

  • noxup sàrl, Bd des Eplatures 46e2300 La Chaux-de-Fonds, Switzerland

Transactional emails (order confirmation, password recovery, etc.) are sent using the PostMark service:

  • AC PM, LLC, 1 N Dearborn Street, Suite 500, Chicago, IL 60602, USA

MailerLite is used to send commercial emails such as promotional or informative newsletters:

  • MailerLite Limited, 38 Mount Street Upper, Dublin 2, D02 PR89 Ireland

Our websites are hosted on the servers of Infomaniak SA.

  • Infomaniak SA, Rue Eugène Marziano 25, 1227 Les Acacias, Switzerland

Article 7 - Safety

To protect your personal data, we take reasonable precautions and follow industry best practice to ensure that it is not lost, misappropriated, accessed, disclosed, altered or destroyed inappropriately.


This site uses cookies to improve your browsing and shopping experience and for statistical purposes.

Article 8 - Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, and that you have given us your consent to allow any minor in your care to use this website.

Article 9 - Changes to this privacy policy

We reserve the right to change this privacy policy at any time, so please check back frequently. Changes and clarifications will take effect immediately upon posting on the website. If we make any changes to the content of this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If our shop is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue to sell products to you.

Questions and contact details

If you would like to: access, correct, amend or delete any personal information we have about you, make a complaint, or if you would simply like more information, please contact our Privacy Officer at or by post to La Maison du Fromage Sterchi SA, Hall'titude, rue de la Serre 19-21, 2300 La Chaux-de-Fonds, Switzerland.